400,000 homes in wrong council tax band
Up to 400,000 UK homes may be in the wrong council tax band due to flawed 1991 valuations. Check your band now and challenge it to potentially claim thousands in backdated refunds.
Category : Search result: customer refund
Christmas Day 'chaos' at White Horse pub near Solihull
Families faced festive misery as The White Horse in Balsall Common closed unexpectedly on Christmas Day due to major technical issues. Boss apologises and promises refunds.
Christmas Day pub lunch branded 'utter chaos'
Families were left disappointed and hungry after a Midlands pub descended into 'utter chaos' on Christmas Day, with a kitchen closure and no service. Read the full story and the manager's apology.
Solihull pub reminds customers about good manners
The Greenwood pub in Chelmsley Wood issued a polite social media notice about customer behaviour, stressing that good manners, not shouting, ensures quicker service. Read the full story.
Toby Carvery customers furious over 'worst Santa ever'
Families slam Toby Carvery's 'morning of magic' Santa breakfast event as a major letdown, citing a grumpy Santa and lack of festive cheer. Read the full story of the disappointing £10.99 experience.
HMRC tax refund guidance after wrong address error
HMRC has issued clear guidance on tax refunds after a cheque was sent to an old address. Learn the steps to correct the error and the helpline number to call.
Halifax clarifies refund rules after £112 ATM error
Halifax has explained its refund process after a customer in Guatemala was left £112 out of pocket from a failed ATM withdrawal. Learn how to dispute a transaction.
Lidl customer rages as staff 'won't use manned till'
A Lidl shopper in Farnborough was left furious after claiming staff directed him to self-service. The supermarket has apologised and launched an internal review.
£174 TV Licence refunds possible amid BBC review
UK households may be eligible for TV Licence refunds up to £174.50. Learn about the criteria and how Labour's BBC charter review could change the broadcaster's future funding.
Greggs price rise prompts staff advice on complaints
Greggs confirms small price increases due to inflation, with frontline staff given guidance on handling customer complaints. Find out which items are affected.
Octopus Energy refunds now processed in 24 hours
Octopus Energy has dramatically accelerated its refund process, with customers now able to receive energy credit payments back to their bank accounts in as little as one day. Learn how to claim yours.
Speed camera fault leads to refunds for UK drivers
Thousands of motorists in England are due refunds after a technical fault caused speed cameras to activate incorrectly. National Highways has identified 2,650 errors since 2021. Read the full story.
Virgin Media O2 opens new Manchester city centre office
Virgin Media O2 has moved 1,100 staff to a new 'marquee' Manchester HQ. The telecoms giant says the city centre location boosts recruitment and hybrid working is here to stay. Read more.
Widower's Virgin Media account transfer nightmare
A grieving widower details his three-month struggle to transfer his late wife's Virgin Media account, facing repeated calls and paying double. Read his full story.
Council to refund second home tax after legal error
Warwick District Council must repay double council tax charged on second homes after admitting it 'acted outside the law'. A procedural mistake forces a costly U-turn.
Lloyds Bank on customer 'thank you' payments
Lloyds Bank has addressed customer demands for cash rewards, following Nationwide's £600m payout. Read its full response and how it compares.
Claim a £3,539 HMRC Pension Tax Refund Now
Thousands overpay tax on pension withdrawals due to emergency codes. Learn how to check your status and claim your refund from HMRC ahead of the festive season.
Sainsbury's Bank Closes, NatWest Takes Over 1.8M Accounts
Sainsbury's Bank is closing all accounts by December's end, moving 1.8 million customers to NatWest. Find out what this means for your savings, loans, and digital banking access.
Sainsbury's Bank Accounts Close in December as NatWest Takes Over
NatWest is finalising its acquisition of Sainsbury's Bank, moving 1.8 million customers by December. Find out what account holders need to do next.
Two-digit tax code could mean £3,539 HMRC refund
State pensioners with a two-digit 'M1' tax code may be owed thousands in emergency tax refunds from HMRC. Learn how to check your code and claim back an average of £3,539.
Get £10 Free Electricity on Christmas Day - Deadline Dec 21
UK households can claim up to £10 for electricity used on Christmas Day via Uswitch's Power Hours scheme. Sign up by December 21 to secure the refund as energy bills are set to rise.
Octopus Energy Hits Record 90% Customer Satisfaction
Octopus Energy achieves a record-breaking 90% customer satisfaction rating in the latest Ofgem survey, far exceeding the national average. Discover why they lead the market.
Fans furious over 25-minute Heather Small concert
Music fans feel 'ripped off' after Heather Small performed for just 25 minutes at Manchester Cathedral. Organisers accused of mis-selling the event. Read the full story.
Sainsbury's Bank closes all accounts, moves customers to NatWest
Sainsbury's Bank is closing all remaining customer accounts on Monday, completing its transfer to NatWest. Find out what this means for your banking.
Sky customers get £290 refunds as service ends
Sky is refunding customers up to £290 after discontinuing its Sky Live service. Find out if you're eligible and how the refund process works without any action required.
Sky Live axed: Customers to receive refunds up to £290
Sky is refunding customers up to £290 after discontinuing its Sky Live service. The interactive TV feature will shut down permanently on December 4, 2025.
UK pension tax refunds hit £50m in three months
UK households reclaimed nearly £50m in overpaid pension tax between July and September 2025, with over 13,700 savers getting £3,539 back each. Experts call for system reform.
HMRC sets 8-week deadline for UK tax refund payments
HMRC has clarified its tax refund process, confirming payments will reach UK households within eight weeks. Learn how to claim your money and avoid common pitfalls.
Check for £126 energy refund if you moved house
Millions who switched energy suppliers after moving home may be owed £126 refunds. Ofgem reveals £240m in unclaimed credit. Act now to claim your money.
B&M Christmas 'panic' as shoppers 'act like animals'
A shopper witnessed 'disgusting' scenes of panic and staff abuse at a busy B&M store. Discover the shocking details and why retail workers deserve more respect.
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