ResQ Call Centre Announces Major Expansion with 400 New Jobs Across Two Locations
Call centre operator ResQ has revealed ambitious plans to create approximately 400 new jobs by the end of this year, following significant contract wins across multiple high-demand sectors. The company, which currently employs around 2,000 people, will expand its workforce at both its Hull and Seaham, County Durham facilities.
Contract Wins Drive Rapid Growth in Key Industries
The £38 million turnover business has secured fresh contracts in the energy, telecommunications, and automotive sectors, prompting this substantial recruitment drive. The new positions will include customer service administrators, team leaders, and operational support roles, offering diverse career opportunities for applicants across the North East and Humber regions.
This expansion represents the latest phase of growth for ResQ, which already enlarged its Seaham facility last year with over 100 new starters. The company emphasizes that it will provide comprehensive training and career development programs for all new employees as part of this expansion initiative.
Combining Human Expertise with Advanced AI Technology
ResQ CEO Gill Marchbank commented on the development, stating: "This latest round of growth speaks to the reputation we have built at ResQ for delivering expert customer service within organisations where teams are under intense pressure to respond quickly and effectively. It's a real vote of confidence in our people and the quality of service we deliver for our partners."
Marchbank further explained the company's approach: "In many of the sectors we support, customers are contacting organisations at stressful or critical moments, so combining human empathy with real-time insight through iQ, our AI platform, allows our teams to respond in the right way and helps our clients make better decisions in real time."
Specialized Support for High-Stakes Customer Scenarios
ResQ's call handlers specialize in assisting clients' customers during urgent situations such as loss of heating or vehicle breakdowns, where reassurance, speed, and accurate information are absolutely critical. The company has made substantial investments in developing its own proprietary software in-house, creating a unique blend of human expertise and technological support.
The iQ system specifically supports teams in what ResQ describes as "high-stakes" situations, where understanding customer needs and urgency is essential. This technology enables both ResQ teams and their clients to identify potential risks earlier and make better-informed decisions during critical customer interactions.
Positioning as a National Industry Leader
With this expansion, ResQ reinforces its position as one of the largest call centre operations in the country. The company operates several major contact-centre hubs across the United Kingdom, serving prominent brands across multiple sectors including telecommunications, utilities, retail, and financial services.
The new contract wins are expected to drive further investment in jobs, training, and career development across both the North East and Humber regions, contributing significantly to local employment opportunities and economic growth in these areas.
