Lloyds Bank Secures Prestigious Global Digital Banking Award
Lloyds Banking Group has received outstanding news for its 23 million digitally active customers across the UK. The prominent high street bank, which maintains branches in Birmingham and nationwide, has been awarded the "Outstanding" designation in Euromoney's 2025 MarketMap of the world's best digital banks.
What the Euromoney Recognition Means
This prestigious global report, which benchmarks over 300 retail banks for digital excellence, specifically highlighted Lloyds' significant achievements. According to the banking group, the report commended Lloyds' demonstrable boosts to sales from improved customer onboarding, the successful launch of innovative financial empowerment tools for users, and its substantial progress in the field of open banking.
The scale of Lloyds' digital operation is immense. The group, which includes well-known brands like Bank of Scotland and Halifax, now serves more than 21 million mobile app users. A staggering 95% of all retail sales are now conducted through its digital channels, underscoring a major shift in how customers interact with their bank.
Massive Investment Behind the Digital Transformation
This award-winning transformation has been fueled by a concerted strategic effort. Over the past four years, Lloyds has recruited approximately 8,000 technology and data experts and runs a leading graduate scheme to cultivate new talent. This internal focus has been externally validated by the Evident AI global index, where the Group climbed 12 positions to rank 15th globally in 2025, securing the top spot as the #1 UK domestic bank.
A Lloyds Bank spokesperson stated: "With 28 million customers, we’re proud to be the UK’s biggest digital bank... We’ve invested more than £4 billion in our digital transformation, and we’re just getting started. That means building smarter, more resilient tech, expanding our use of AI, and creating seamless experiences for a digital-first Britain."
This digital accolade arrives shortly after the bank reported a 36% drop in its third-quarter earnings, impacted by an extra £800 million charge set aside to compensate customers who were unfairly sold car finance. Despite this, the group still achieved a pre-tax profit of £1.2 billion between July and September 2025.
