High street banking giant NatWest has confirmed it will permanently shut the doors of six of its branches across England on the final day of this year. The closures, scheduled for December 31, 2025, mark another step in the bank's response to the accelerating move away from in-person banking.
The Digital Shift Behind the Closures
NatWest stated that changing customer habits are the primary driver for the decision. The bank revealed that more than 80 per cent of its customers now bank through digital channels, making some physical locations unsustainable. A spokesperson explained the bank's position, emphasising its focus on adapting to modern expectations.
"Like any business, we strive to meet our customers' changing needs and expectations," the bank said. "We've been responding to the industry-wide shift towards digital services by investing to broaden what customers can do themselves and to offer them greater personalisation."
Support for Customers and Communities
Recognising that the closures will impact some customers more than others, NatWest has outlined a support plan. The bank has pledged to proactively contact vulnerable customers and those who regularly use the closing branches to help them transition.
For up to 12 weeks after each closure, the bank will establish Community Pop-up sites in affected areas. These temporary hubs are designed to help customers familiarise themselves with alternative banking methods, such as online and mobile banking.
Furthermore, NatWest's Mobile Branch service will continue to visit specific locations on a regular schedule—up to five days a week—throughout the year. This service is a vital lifeline for those in more remote areas or who find it difficult to access other banking services.
Full List of NatWest Closures in December 2025
All six branches are set to close on the same date: Tuesday, 31 December 2025. The affected locations are:
- Ashby-de-la-Zouch
- Cromer
- Evesham
- Launceston
- Portishead
- Torquay
The closures reflect a continuing trend across the UK banking sector, as institutions consolidate their physical networks in favour of digital investment. Customers of the closing branches are encouraged to engage with the offered support to find the best alternative banking solutions for their needs.
