Jet2 has ruled out introducing surcharges on any booked flights or holidays, providing certainty for customers amid the ongoing jet fuel crisis. The airline and tour operator announced it has removed the surcharge provision across all bookings, even though it has never previously applied such charges.
The move aims to reassure customers that the price they see at the time of booking is the final price they will pay. This comes amid speculation that some airlines and travel companies may introduce surcharges, which would leave customers facing additional costs after making a booking.
Jet2's announcement means customers can lock in their flight or holiday price with total confidence. The policy applies to all flights and holidays booked through any channel, including online, via the mobile app, contact centre, or independent travel agent. It does not include tourist taxes, which are payable in resort directly to the accommodation provider.
CEO Statement
Steve Heapy, CEO of Jet2, said: "Holidaymakers should have every right to book their hard-earned break in the sun, without worrying about being hit with additional costs, and they can have that complete assurance when they book a flight or holiday with Jet2. As a result of today’s announcement, customers booking with Jet2 know that they are locking in their price without additional cost surprises later, and we strongly believe that is the right thing to do by them."
Heapy added: "Ahead of a busy summer, this is yet more evidence of why, on top of our incredible holidays and award-winning customer service, nothing beats a Jet2holiday."
