Tesco has ignited customer fury after implementing what shoppers are calling a 'humiliating' new checkout procedure that's transforming the supermarket experience across the UK.
The retail giant has quietly introduced a system where staff now routinely stop customers leaving self-checkout areas to manually inspect their receipts and bags. This new policy, which appears to be rolling out nationwide, has left many regular shoppers feeling treated like potential criminals.
Customer Backlash Grows
Social media platforms and local community forums are buzzing with complaints from disgruntled Tesco shoppers. Many report feeling embarrassed and frustrated when stopped for bag checks after having already paid for their items.
One Birmingham resident shared: 'I've shopped at Tesco for years, but being stopped and having my bags searched after using self-checkout feels like I'm being accused of theft. It's degrading and has made me reconsider where I do my weekly shop.'
The New Checkpoint Procedure
The controversial system works as follows:
- Shoppers complete their purchases at self-service tills
- Staff members stationed near exits request to see receipts
- Customers must present their shopping bags for visual inspection
- Only after approval are shoppers permitted to leave the store
This represents a significant shift from previous practices where such checks were occasional and typically reserved for triggering security alarms.
Retail Security Versus Customer Trust
While supermarkets have legitimate concerns about shoplifting, many customers argue this heavy-handed approach damages the fundamental trust between retailer and consumer. The psychological impact of being routinely treated as suspicious is causing genuine distress among loyal Tesco patrons.
Industry experts suggest this move reflects growing pressure on supermarkets to combat rising theft rates, but question whether alienating honest customers is the right strategy.
As the policy continues to roll out, many shoppers are voting with their feet, exploring alternatives at rival supermarkets where the checkout experience remains more trusting and less invasive.
