PCSO Susan Falconer Receives British Empire Medal in King's Birthday Honours
Susan Falconer, a former Police Community Support Officer (PCSO) with Gwent Police, has been awarded the British Empire Medal (BEM) in the King's Birthday Honours for her exceptional service to the Blackwood community. Falconer, who served as a PCSO for 17 years, was recognised for going above and beyond her duties, both as a PCSO and later with the NxtGen team in Blaenau Gwent.
Falconer's Reaction to the Honour
Upon learning of the award, Falconer admitted initial disbelief. “I feel very privileged to have been recognised by the King because I have enjoyed working with Gwent Police, supporting colleagues and the public. When I received a letter in the post six weeks ago informing me of the honour, I thought it was a practical joke,” she said. “It started to sink in when I had a phone call a month ago, and I now feel very proud. I am looking forward to the Garden Party at Buckingham Palace.”
Commitment to the Blackwood Community
Throughout her career, Falconer demonstrated steadfast commitment to the safety and well-being of Blackwood residents. She proactively engaged with the community, employed effective problem-solving skills, and built strong relationships with local partners. Her efforts enhanced public safety and fostered trust between the police and the community.
Work with NxtGen and Schools
In 2021, Falconer joined the NxtGen team, quickly taking responsibility for her own area in Blaenau Gwent. Working closely with young people through police cadets and Heddlu Bach, she built strong relationships, made almost 100 visits to schools, and supported over 2,800 pupils. Her work at Pen-Y-Cwm Special School in Ebbw Vale was particularly commended, highlighting her understanding of special needs and her caring bond with pupils.
Fundraising and Previous Recognition
Falconer also participated in a sponsored walk of the Pen-Y-Fan trail with a wider team, raising £695 for the Blackwood Stroke Support Group. In 2014, she received the Gareth Hopkins Memorial Award from then Chief Constable Jeff Farrar, recognising her strong character and resilience.
Chief Constable's Praise
Chief Constable Mark Hobrough praised Falconer's dedication: “Susan joined Gwent Police in 2007 and her dedication, hard work, and commitment to our communities make her a deserving recipient of the British Empire Medal. This prestigious honour recognises people, like Susan, who have made a significant, hands-on contribution to their local community. Susan has consistently demonstrated outstanding commitment, professionalism and exceptional service. Her efforts have enhanced public safety and cultivated a sense of trust and cooperation between the police and communities.”
Retirement and Legacy
Falconer met with the Chief Constable on Tuesday to receive her long-service recognition and certificate ahead of her retirement on June 25. Reflecting on her career, she said: “I’ve enjoyed every minute of working with Gwent Police, after almost 19 years’ service, many lasting friendships and happy memories, it’s finally time to retire.”
