In a significant move to support households battered by the ongoing cost-of-living crisis, OVO Energy has unveiled a sweeping £50 million support package that will provide tangible relief to thousands of customers across the UK.
Seven Key Support Measures Announced
The energy giant, which serves approximately four million customers nationwide, has detailed seven crucial initiatives designed to ease financial pressure on those struggling most with energy costs.
Direct Financial Assistance
Among the most impactful measures is OVO's commitment to automatically write off debts for eligible customers who have fallen behind on payments. This clean slate approach could provide life-changing relief for households facing mounting energy arrears.
Additionally, the company will distribute £25 credit vouchers to vulnerable customers, offering immediate relief on upcoming bills without the need for complex application processes.
Practical Energy-Saving Support
Recognising that long-term solutions are equally important, OVO is rolling out free energy efficiency kits to eligible households. These kits include practical items like smart thermostats, LED bulbs, and radiator reflectors that can significantly reduce energy consumption and lower bills permanently.
The company is also expanding its free boiler service programme, ensuring that vulnerable customers can maintain efficient heating systems without worrying about maintenance costs.
Enhanced Customer Support
Beyond financial measures, OVO is strengthening its customer support framework with dedicated payment plan reviews and enhanced advice services. Customers will receive personalised guidance on managing their energy usage and accessing additional support where needed.
The company has also committed to improving communication with vulnerable customers, ensuring they're aware of all available support and how to access it effectively.
A Proactive Approach to the Energy Crisis
This comprehensive package represents one of the most significant industry responses to the ongoing energy affordability challenges. With many households still feeling the pinch from historically high energy prices, such initiatives could make a meaningful difference in preventing fuel poverty.
OVO has emphasised that the support will be targeted toward those most in need, including customers on low incomes, those with disabilities, and households with young children or elderly residents.
The company encourages customers concerned about their energy bills to reach out directly to discuss their circumstances and explore which support options might be available to them.
