Angry parents demand refunds after 'The Wicked Wizard of Oz: Cirque Spectacular' at Glasgow's OVO Hydro is labelled inappropriate and falsely advertised. Read the full story and see the complaints.
UK drivers could receive £700 compensation faster for mis-sold car finance. The FCA has moved the deadline for firms to handle complaints forward by two months. Find out if you're eligible.
The Greenwood pub in Chelmsley Wood issued a polite social media notice about customer behaviour, stressing that good manners, not shouting, ensures quicker service. Read the full story.
Families slam Toby Carvery's 'morning of magic' Santa breakfast event as a major letdown, citing a grumpy Santa and lack of festive cheer. Read the full story of the disappointing £10.99 experience.
Halifax has explained its refund process after a customer in Guatemala was left £112 out of pocket from a failed ATM withdrawal. Learn how to dispute a transaction.
A Lidl shopper in Farnborough was left furious after claiming staff directed him to self-service. The supermarket has apologised and launched an internal review.
Greggs confirms small price increases due to inflation, with frontline staff given guidance on handling customer complaints. Find out which items are affected.
Virgin Media O2 has moved 1,100 staff to a new 'marquee' Manchester HQ. The telecoms giant says the city centre location boosts recruitment and hybrid working is here to stay. Read more.
A grieving widower details his three-month struggle to transfer his late wife's Virgin Media account, facing repeated calls and paying double. Read his full story.
Lloyds Bank has addressed customer demands for cash rewards, following Nationwide's £600m payout. Read its full response and how it compares.
Sainsbury's Bank is closing all accounts by December's end, moving 1.8 million customers to NatWest. Find out what this means for your savings, loans, and digital banking access.
NatWest is finalising its acquisition of Sainsbury's Bank, moving 1.8 million customers by December. Find out what account holders need to do next.
Octopus Energy achieves a record-breaking 90% customer satisfaction rating in the latest Ofgem survey, far exceeding the national average. Discover why they lead the market.
Marks & Spencer faces a flood of complaints after customers struggle to find day one on its £60 '25 Days of Beautiful' advent calendar. Discover the viral backlash.
Chill Wine Bar in Tettenhall, owned by ex-Wolves defender Mo Camara, applies to extend hours to 1am while council investigates noise complaints. Licensing committee decides Dec 9.
Music fans feel 'ripped off' after Heather Small performed for just 25 minutes at Manchester Cathedral. Organisers accused of mis-selling the event. Read the full story.
Sainsbury's Bank is closing all remaining customer accounts on Monday, completing its transfer to NatWest. Find out what this means for your banking.
Sky is refunding customers up to £290 after discontinuing its Sky Live service. Find out if you're eligible and how the refund process works without any action required.
Sky is refunding customers up to £290 after discontinuing its Sky Live service. The interactive TV feature will shut down permanently on December 4, 2025.
Solihull Council sees complaints soar to a three-year peak while making crucial decisions on parish mergers, historic building conversions, and the Mell Square redevelopment. Discover the full story.
A shopper witnessed 'disgusting' scenes of panic and staff abuse at a busy B&M store. Discover the shocking details and why retail workers deserve more respect.
Complaints against Solihull Council have surged to a three-year peak, driven by issues with waste collections and highway maintenance. Discover the key findings and the council's response.
Leon discontinues its £25 monthly Roast Rewards coffee subscription after less than two years, sparking customer backlash and boycott threats.
Which? reveals TSB as the UK's worst high street bank with a 67% customer score. Virgin Money, Santander, and Halifax also rank poorly. Discover if it's time to switch banks.
Solihull councillors receive a conduct reminder after public complaints, though grievances have fallen for the third consecutive year. Read the latest report details.
Tesco faces customer outrage and boycott calls after renaming its Christmas trees as 'evergreen trees'. Shoppers slam the 'woke' move. Read the full story.
West Midlands Police and environmental health object to Liam's Lounge in Oldbury extending hours to 2.30am, citing noise concerns for residents. Read the full story.
Residents demand action against Badshah Palace banqueting suite over noise, parking and anti-social behaviour. Councillor's petition aims to change venue usage.
Nationwide Building Society partners with Shout to provide immediate, confidential mental health support via text. Text 'NATION' to 85258 for free, 24/7 help. No one has to face a crisis alone.
Sainsbury's has urgently recalled two chicken products due to undeclared allergens. Customers are warned not to consume the items and to return them for a full refund.