West Midlands service station named best in the UK
Strensham Services on the M5 in Worcestershire has been crowned the UK's top service station in a new study. Discover the full rankings and what makes a great pit stop.
Category : Search result: HMRC customer service
HMRC wrongly targeted 60% in child benefit crackdown
Shocking figures reveal HMRC's anti-fraud pilot wrongly stopped child benefit for 60% of targeted families. Discover the full scale of the government's admission.
Prince William named patron of SAS Regimental Association
The Prince of Wales expresses a 'deep sense of honour' as he is announced as the first royal patron of the elite Special Air Service Regimental Association. Read his full message.
HMRC cuts late payment interest from 29 December
HMRC announces lower interest rates for late tax payments and repayments following the Bank of England base rate cut. New rates take effect from 29 December 2025. Find out how this affects you.
Lidl customer rages as staff 'won't use manned till'
A Lidl shopper in Farnborough was left furious after claiming staff directed him to self-service. The supermarket has apologised and launched an internal review.
Greggs price rise prompts staff advice on complaints
Greggs confirms small price increases due to inflation, with frontline staff given guidance on handling customer complaints. Find out which items are affected.
Virgin Media O2 opens new Manchester city centre office
Virgin Media O2 has moved 1,100 staff to a new 'marquee' Manchester HQ. The telecoms giant says the city centre location boosts recruitment and hybrid working is here to stay. Read more.
HMRC Scrapping Paper Letters for Millions of Taxpayers
HMRC will stop sending standard letters from April 2026, switching to digital communications. Millions must ensure contact details are correct to avoid missing vital updates.
Widower's Virgin Media account transfer nightmare
A grieving widower details his three-month struggle to transfer his late wife's Virgin Media account, facing repeated calls and paying double. Read his full story.
Welcome Break's 60th service area opens in Rotherham
Welcome Break launches its 60th UK service station in Rotherham, creating 230 jobs and featuring a dedicated HGV area. Discover the new M1 facilities.
Fire Service Call-Outs Jump 22% Amid Climate Change
Staffordshire firefighters attended over 1,000 extra emergencies this summer as wildfires surged. The chief fire officer warns climate change is now a year-round operational reality. Read the full report.
Lloyds Bank on customer 'thank you' payments
Lloyds Bank has addressed customer demands for cash rewards, following Nationwide's £600m payout. Read its full response and how it compares.
Sainsbury's Bank Closes, NatWest Takes Over 1.8M Accounts
Sainsbury's Bank is closing all accounts by December's end, moving 1.8 million customers to NatWest. Find out what this means for your savings, loans, and digital banking access.
Sainsbury's Bank Accounts Close in December as NatWest Takes Over
NatWest is finalising its acquisition of Sainsbury's Bank, moving 1.8 million customers by December. Find out what account holders need to do next.
Earn Millions by Reporting Tax Evasion to HMRC
UK households could earn millions by reporting tax evasion under a new HMRC rewards scheme. Find out how to report and what you could earn.
Octopus Energy Hits Record 90% Customer Satisfaction
Octopus Energy achieves a record-breaking 90% customer satisfaction rating in the latest Ofgem survey, far exceeding the national average. Discover why they lead the market.
HMRC's mandatory tax adviser register starts May 2026
HMRC will launch a mandatory register for all tax advisers in May 2026. Learn about the new rules, penalties, and the £36m investment to modernise services.
Sainsbury's Bank closes all accounts, moves customers to NatWest
Sainsbury's Bank is closing all remaining customer accounts on Monday, completing its transfer to NatWest. Find out what this means for your banking.
Sky customers get £290 refunds as service ends
Sky is refunding customers up to £290 after discontinuing its Sky Live service. Find out if you're eligible and how the refund process works without any action required.
Sky Live axed: Customers to receive refunds up to £290
Sky is refunding customers up to £290 after discontinuing its Sky Live service. The interactive TV feature will shut down permanently on December 4, 2025.
HMRC sets 8-week deadline for UK tax refund payments
HMRC has clarified its tax refund process, confirming payments will reach UK households within eight weeks. Learn how to claim your money and avoid common pitfalls.
B&M Christmas 'panic' as shoppers 'act like animals'
A shopper witnessed 'disgusting' scenes of panic and staff abuse at a busy B&M store. Discover the shocking details and why retail workers deserve more respect.
Leon scraps Roast Rewards coffee subscription scheme
Leon discontinues its £25 monthly Roast Rewards coffee subscription after less than two years, sparking customer backlash and boycott threats.
HMRC sends £2,500 tax refund to fraudster
A UK taxpayer is wrongly pursued for a £2,500 debt after HMRC paid their tax refund to an impersonator. Learn how to protect yourself from tax refund scams.
HMRC: Say 'allocate tax-free allowance' on calls
HMRC advises thousands of UK households to use a specific four-word phrase when calling to resolve tax code issues. Learn how to update your tax-free allowance efficiently.
HMRC P800 tax refund alert for UK households
HMRC is issuing P800 tax calculation letters. Check if you've overpaid tax and are due a refund on your pension, pay, or self-assessment. Act now to claim.
Stepping Hill Hospital Honours Long-Serving Staff & Volunteers
Stockport NHS Foundation Trust celebrates over 150 years of volunteer service and 2,720 years of staff dedication in special awards ceremonies. Read more about the local heroes.
TSB Ranked Worst UK Bank in Which? Study
Which? reveals TSB as the UK's worst high street bank with a 67% customer score. Virgin Money, Santander, and Halifax also rank poorly. Discover if it's time to switch banks.
Tesco's 'Evergreen' Christmas Trees Spark 'Woke' Fury
Tesco faces customer outrage and boycott calls after renaming its Christmas trees as 'evergreen trees'. Shoppers slam the 'woke' move. Read the full story.
Couple trapped by £7,500 flat service charge
A Surrey couple say a soaring service charge has left them trapped, unable to sell their flat and expand their family. Discover their story and the management's response.
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