Domestic appliance repair firm Pacifica has announced the acquisition of the Repaircare business from Screwfix Spares, expanding its national service capability. The County Durham-based company has increased its share of the domestic appliance repair market with the deal.
Acquisition Details
The acquisition sees Pacifica take on all Repaircare client contracts and operational activities. These include a number of partnerships with major retailers and manufacturers, collectively accounting for around 80,000 appliance repair jobs per year. Repaircare was originally part of the Connect Group, which was acquired out of administration by Screwfix in 2023.
As part of the deal, more than 35 back-office and operational staff will transfer to Pacifica under TUPE arrangements, while around 120 subcontracted engineers currently supporting Repaircare’s nationwide operations will transition to Pacifica’s network of repair professionals.
Integration and Sustainability
The Repaircare brand will be fully integrated into the group’s Pacifica Appliance Services division. Pacifica said the deal aligns with its sustainability strategy, which focuses on extending appliance lifecycles through repair services and reducing unnecessary waste. The acquisition strengthens Pacifica’s national infrastructure, which delivers more than 360,000 appliance repairs annually through a network of around 350 directly employed colleagues and partnerships with more than 200 engineering companies across the UK.
Leadership Comments
Rob Johnson, managing director of Pacifica Appliance Services, said: “This acquisition represents a significant step forward in the continued growth of Pacifica Appliance Services. Repaircare has built strong relationships with leading retailers and manufacturers, and we are delighted to welcome both its customers and operational teams into the Pacifica family. Our priority is to ensure a seamless transition for all partners and their customers. With our nationwide network of skilled engineers, advanced technology platforms and proven operational expertise, customers can be confident that they are in safe hands.”
Dan Monaghan, CEO of Screwfix Spares, said: “We are pleased to complete this transaction that sees RepairCare joining Pacifica. This move allows Screwfix Spares to remain focused on its core business, supplying spare parts and accessories that keep products in use for longer. Colleagues who are transferring will join a specialist repair business with a strong national footprint and deep expertise in this area. We wish everyone every success in this new chapter.”
