Thousands of Santander customers have been left confused and concerned after waking up to discover payments had mysteriously disappeared from their accounts overnight.
The banking giant has confirmed it's experiencing technical problems that are preventing some transactions from appearing correctly in customer accounts. The issue appears to be affecting payments made on Friday that should have been processed overnight.
What's Happening with Santander Accounts?
Customers took to social media in their droves to report the worrying phenomenon. Many described logging into their banking apps or online accounts to find expected payments hadn't arrived, while others noticed outgoing transactions had vanished from their records.
One frustrated customer tweeted: "Woken up to no wages in my Santander account. Not ideal when you've got bills to pay!"
Another concerned user posted: "Checked my Santander app this morning and yesterday's payments have completely disappeared. What's going on?"
Santander's Official Response
A Santander spokesperson addressed the growing concerns, stating: "We're aware that some customers cannot see some payments made yesterday in their accounts. We're working hard to fix this and will update customers as soon as it's resolved. We're sorry for any concern this is causing."
The bank has assured customers that the problem is purely technical and that no money has been lost. They emphasised that this is a display issue rather than funds actually going missing from accounts.
What Should Affected Customers Do?
- Check the Santander app or online banking for official updates
- Don't panic - the bank confirms this is a technical glitch
- Avoid making duplicate payments as this could cause further issues
- Keep checking your account throughout the day for updates
- Contact Santander directly if you have urgent payment concerns
The timing is particularly problematic for many, coming after the weekend when regular payments like salaries and benefits are typically processed. Santander has not provided a specific timeline for when the issue will be completely resolved but has promised regular updates to keep customers informed.
