Major UK Banking App Zero Ceases Operations Today
The Zero Sustainable Money App, a popular financial technology service in the United Kingdom, is closing down permanently today, Tuesday, March 31, 2026. Customers who hold accounts with Zero have been issued an urgent warning to withdraw their entire balances as soon as possible to avoid complications.
Immediate Action Required for Account Holders
Zero officially ceased trading on March 18, 2026, and the complete shutdown of its digital platform occurs today. This closure affects all services provided by Zero, including the Zero Personal Account, the Zero Debit Mastercard, and the Planet Safe Saver savings product. The company has confirmed that it was unable to secure additional funding to continue operations, leading to this decisive action.
According to company statements, Zero currently has 21,500 registered app users across the UK. However, only approximately 7,500 of these customers actively used the application or conducted regular transactions through their accounts. All affected users must take immediate steps to safeguard their finances.
Step-by-Step Withdrawal Procedures
Zero has outlined clear procedures for customers to recover their funds, depending on the timing of their actions:
For Personal Accounts:
- If acting before March 31, 2026, users should transfer funds directly from their Personal Account using the Zero App before it closes.
- After the app shuts down, customers must email zero@transactpay.com to request a transfer to another bank account in their name. Required information includes full name, address, postcode, and the account number and sort code of the receiving account.
For Savings Accounts:
- Customers should email support@bondsmith.com to arrange withdrawals from their Planet Safe Saver accounts.
Important Post-Closure Information
Once the Zero app closes on or around March 31, 2026, the platform will no longer accept incoming payments. Any transactions attempted after the shutdown will be automatically returned to the sender. For customers unable to withdraw funds before the deadline, specific protocols are in place:
- Personal account funds will be held securely for up to six years, during which time owners can request their return by contacting zero@transactpay.com.
- Savings account holders can request direct withdrawals to another bank account by emailing support@bondsmith.com.
The Zero app originally launched in January 2025, positioning itself as a sustainable banking alternative. Its sudden closure highlights the volatile nature of the fintech sector and underscores the importance for consumers to stay informed about the stability of their financial service providers.
