A popular garden centre and coffee shop in the Black Country has issued a direct and heartfelt message to its customers as the New Year approaches, urging for greater respect and kindness towards its team.
A Clear Message Against Abuse
Clent Nurseries in Stourbridge took to social media on December 31st to outline what it called "important expectations" for customer behaviour. The establishment stated unequivocally that abuse directed at any staff member "will not be tolerated".
The post emphasised the humanity of the team, stating: "We are people too, with feelings, and we come to work to do our jobs — not to be spoken to disrespectfully." The management stressed that they always strive to resolve issues calmly but expect the same respect in return, without personal attacks.
Creating a Welcoming Environment for All
The café's message extended beyond interpersonal conduct to include care for the physical space. The team expressed pride in maintaining clean and comfortable facilities and asked customers to treat the environment with the same respect as they would their own home.
A simple request was made regarding rubbish: patrons are asked to use the bins provided or to ask a staff member for assistance. "We’re always happy to help," the post added, reinforcing their commitment to service.
The Impact on Staff Wellbeing
A core concern highlighted in the statement was the emotional welfare of employees. The management explicitly stated they never want a situation where a team member is left upset or feels they need to go home because of how they have been treated.
The ultimate goal, as outlined, is to be "supportive, welcoming, and friendly to everyone" so that customers can truly relax and enjoy their visit.
Gratitude and Hopes for the New Year
While delivering this firm stance, Clent Nurseries also took time to thank the many customers who show "kindness and understanding every day." They acknowledged that this support "means more than you know."
The message concluded on a positive note, looking forward to "a positive, respectful New Year ahead." This balanced approach—setting clear boundaries while expressing appreciation—reflects the challenges many hospitality businesses face in maintaining a pleasant atmosphere for both staff and patrons.
