Costa Coffee Deploys Bouncers in Stores to Tackle Shoplifting Surge
Costa Coffee has implemented a drastic security measure by hiring bouncers to guard its stores in response to a growing shoplifting epidemic. The coffee chain has deployed security guards in locations where thefts occur multiple times daily, specifically affecting branches in London and Manchester.
Security Measures Introduced Amid Rising Theft
The move comes as Costa Coffee faces increasing incidents of shoplifting, with items such as toasties, orange juice, and croissants being stolen from store fridges. A Costa Coffee spokesperson confirmed the company has introduced additional support in a small number of locations to ensure stores remain safe and welcoming for both staff and customers.
One regular customer expressed shock at the situation, noting that Costa was once considered a safe haven. They remarked, "They've clearly hit the tipping point where the cost of hiring a new full-time staff member is cheaper than continuing to lose money to thieves every day."
Customer and Staff Reactions
Another customer shared an experience of encountering a bouncer at a Costa store after Greggs was dealing with a theft incident. They said, "Went to Costa instead, where they now have a bouncer standing next to the fridge."
A staff member from a Piccadilly location highlighted the severity of the issue, stating, "We've had a few incidents in here but there's also been quite a bit of shoplifting. They take things from the fridge — like toasties as well as orange juice and croissants. It's crazy — nothing is safe these days."
Broader Implications for Retail
This action reflects a broader trend in the retail sector, where businesses are forced to enhance security due to rising crime rates. Costa Coffee's decision underscores the financial impact of shoplifting, prompting the chain to invest in protective measures to safeguard its inventory and maintain a secure environment.
The company emphasized that these security reviews are ongoing and tailored to specific store needs, aiming to balance safety with customer experience in its establishments.
