Openreach's Full Fibre Broadband Promise Reversed Due to Infrastructure Hurdles
A homeowner in the UK has experienced a frustrating setback after Openreach initially confirmed the availability of full fibre broadband for their property, only to retract the offer a month later. The telecommunications giant cited "uneconomical" infrastructure issues as the reason for the reversal, leaving the resident in a connectivity limbo.
Initial Confirmation and Subsequent Disappointment
The homeowner reported that their internet provider had emailed them to announce that full fibre broadband had become accessible for their residence. This information was corroborated by Openreach's official "fibre checker" tool, which serves as an online resource for verifying connectivity options. However, after a month of anticipation, Openreach delivered disappointing news: the connection was deemed uneconomical due to blockages in the conduits beneath the road.
This reversal has created a significant dilemma for the homeowner. They are unable to switch to alternative providers because Openreach's system still lists the property as connectable. Consequently, internet service providers (ISPs) continue to offer quotes exclusively for full fibre broadband, despite the underlying infrastructure challenges.
Openreach's Response and Clarifications
In response to the situation, Openreach explained that commercial considerations can sometimes delay or prevent upgrades when the existing infrastructure is inadequate. The company emphasized that its online fibre checker is intended as an "indicator" of potential fibre connectivity rather than a definitive guarantee. A spokesperson stated, "We've taken a detailed look at what's needed to connect JN's home and found a way to get it done."
Openreach acknowledged that unexpected problems can arise during the final stages of connection builds. While such cases are described as rare, the company expressed regret over instances where resolutions are not feasible. They reiterated their commitment to addressing these issues whenever possible, but highlighted the complexities involved in infrastructure deployment.
Practical Considerations for Broadband Installation
For residents considering full fibre broadband installations, Openreach outlined several important steps:
- Landlord Permission: If you rent your property, ensure you have written consent from your landlord for any drilling required inside or outside the premises.
- Adult Presence: A decision-maker aged 18 or older must be present throughout the entire installation appointment.
- External Access: Openreach engineers may need to access the exterior of your property if external work is necessary.
- Communication: Inform your service provider about any potential obstacles that could hinder the connection on the scheduled day.
- Installation Process: Your service provider will confirm the installation date when you order full fibre broadband, with Openreach or the provider sending further details as the date approaches.
- Permission Forms: If drilling or digging is required, engineers will request your signature on a permission form before commencing work.
This case highlights the challenges that can emerge in the rollout of full fibre broadband across the UK, particularly when existing infrastructure presents unforeseen complications. While Openreach strives to expand connectivity, homeowners may encounter discrepancies between initial indications and practical implementation realities.
