NatWest Bank has issued a final 72-hour warning to its customers as it prepares to permanently shutter six more branches across England before the New Year. The closures, scheduled for December 31, 2025, mark the latest step in the bank's extensive restructuring plan, which will see a total of 105 branches closed by the end of the year.
The Shift to Digital Banking
The bank cites a dramatic change in customer behaviour as the primary driver behind the closures. According to NatWest's own data, more than 80% of its customers now regularly use digital banking services, with the vast majority of new accounts being opened online. This reflects an industry-wide trend that has accelerated in recent years, reducing footfall in physical locations.
A spokesperson for NatWest stated: "Like any business, we strive to meet our customers' changing needs. We are responding to the shift towards digital services by investing heavily in our online and mobile platforms, offering greater personalisation and more things customers can do for themselves."
Support for Vulnerable Customers
Recognising that not all customers can adapt easily, the bank has pledged to provide targeted support. Customer support specialists are proactively contacting branch users who may need additional help following a closure. In some areas, the bank will install 'community pop-ups' to familiarise people with alternative banking methods, such as the Post Office or digital apps.
"We know some people still need help, particularly our more vulnerable customers," the spokesperson added. "Our focus is on ensuring they are not left behind during this transition."
Full List of December Closures
All six branches are set to close their doors for the final time on Tuesday, December 31, 2025. The affected locations are:
- Ashby-de-la-Zouch
- Cromer
- Evesham
- Launceston
- Portishead
- Torquay
This news follows recent announcements from NatWest regarding partnerships aimed at fostering innovation. The bank has teamed up with the University of Manchester, University of Brighton, and University of York to support early-stage businesses and student entrepreneurs, signalling a strategic pivot towards future economic growth sectors.
The closure of these six branches represents the end of an era for local banking in these communities and underscores the relentless transformation of the UK's financial landscape.
