Nationwide customers are facing a new measure that could see their accounts blocked for a minimum of 72 hours. The mutual building society, which has branches in Birmingham, is rolling out a gambling block feature designed to protect customers from the harms of gambling.
How the Gambling Block Works
Once activated, the block cannot be lifted for at least three full days. This cooling-off period prevents users from placing any bets during that time, even if they attempt to turn off the feature. The move is part of Nationwide's response to the rising concerns over gambling addiction.
Support for Vulnerable Customers
Kathryn Townsend, head of customer vulnerability at Nationwide, stated: "People need to know support is available, without judgement, should they need it. We made a conscious decision to offer a gambling block with a 72-hour cooling off period to support customers making decisions that are right for them."
Statistics Highlighting Gambling Harm
Research reveals that nearly one in five 18–24-year-olds (18%) gamble because they feel addicted, around nine times the rate among over-55s (2%). One in four (25%) young adults gamble to earn money for essential bills, compared with just 7% of over-55s. Overall, 77% of 18-24 year-olds reported that gambling has had a negative impact on their life, versus 20% of over-55s.
Specific harms include 20% feeling guilty or ashamed, 16% feeling stressed or anxious, and 13% spending money meant for bills or living costs on gambling. Men are driving the betting surge, with over three-quarters (76%) planning to gamble more frequently in 2026, compared with 60% of women.
Major Sporting Events Driving Gambling
Among those planning to bet more, nearly six in ten (59%) cite the World Cup as the biggest draw, ahead of the Champions League (34%) and Royal Ascot (20%).
