A father of seven was escorted out of a Dixy Chicken restaurant in Birmingham city centre after staff refused to serve him, leading to police involvement. The incident occurred on Saturday evening at the fast-food outlet on Corporation Street.
What happened at the Dixy Chicken branch
According to the man, who asked not to be named, he entered the restaurant around 8pm with his children, aged between 2 and 16. He claimed staff told him they would not serve him because of a previous dispute. The man said he had been banned from the premises two weeks earlier after an argument over a missing order.
He stated: "I went in with my kids, we were hungry. The staff recognised me and said I wasn't allowed in. I tried to explain that I just wanted to buy food for my family, but they wouldn't listen. They called the police."
Police called to the scene
West Midlands Police confirmed they attended the scene after receiving a report of a man refusing to leave the premises. A spokesperson said: "Officers attended a fast-food restaurant on Corporation Street at around 8.30pm on Saturday following reports of a disturbance. A man was asked to leave by staff and was escorted out without incident. No arrests were made."
The man said he felt humiliated in front of his children. "My kids were upset. They didn't understand why we couldn't get our food. It was embarrassing," he added.
Dixy Chicken's response
Dixy Chicken has not commented on the specific incident. A company policy states that staff reserve the right to refuse service to any customer. The franchise owner of the Corporation Street branch could not be reached for comment.
Impact on the family
The father said he now feels unwelcome in the area. "I've been going to that Dixy Chicken for years. I don't know what happened this time, but it's left a bad taste in my mouth. I won't be going back."
He added that he has reported the matter to the restaurant's head office. The incident has sparked debate on social media about customer service and bans.
Broader context
This is not the first time a Birmingham fast-food outlet has been involved in a customer dispute. In recent months, several restaurants have faced criticism over bans and service refusals. The city's Business Improvement District (BID) encourages businesses to handle disputes professionally to avoid negative publicity.
