An eight-year-old boy who stepped in to calm a disruptive plane passenger has been rewarded with free flights by Jet2. Phoenix was travelling back from Izmir in Turkey last week with his father James when an incident occurred mid-air.
Incident Details
A rowdy traveller began being abusive towards the cabin crew and was warned that the aircraft would be diverted if she did not calm down. James asked the crew if he could intervene, and the passenger was moved to sit between him and his eight-year-old son.
James told the Manchester Evening News: "The way he handled the situation, he calmed her down. He was absolutely fantastic, he took over. He was saying to her 'don't shout, don't swear... what do your kids do?' Every time she tried to go off he would tap her and say 'come on, talk to me'. It was just magnificent to see."
Airline Reward
Jet2 has now said it plans to reward the duo for their help on the Manchester-bound service. A spokesperson said: "The vast majority of customers have a brilliant experience when they fly with us, however our highly-trained crew are always there to look after everyone, as well as provide our friendly in-flight service. We have heard about how James and Phoenix reassured a fellow customer and we would like to congratulate and thank them for their kindness and care. We are arranging for a goodie pack to be sent to them, alongside a voucher for a pair of free flights, in recognition of what they did."
Family Reaction
James, from Salford, said they had not expected anything in return for their good deed. However, he said: "It's a lovely reward for little Phoenix, I think it's absolutely brilliant. We are really happy as a family."
