A former Department for Work and Pensions (DWP) expert with more than four decades of experience has issued crucial guidance for people applying for disability benefits, warning them to always keep copies of their submitted documents.
The Essential Copy That Could Save Your Claim
Sandra Wrench, who worked within the welfare system for 42 years, strongly recommends that new applicants "keep a copy of the claim form they submit" as it could prove vital when their award undergoes review in the future.
For those completing paper forms, she advises making a photocopy before sending the original. Applicants using digital methods should save a copy to their personal computer or laptop.
Preparing for Reviews and Transfers
Mrs Wrench explained the critical importance of this step: "With PIP, and in some cases Attendance Allowance, the claim is allowed for a certain period of time before it is reviewed, so it is handy to know what you put down on the original claim form."
She shared a practical example from her experience: "One lady I helped with her PIP claim, I got her to keep a copy of her original claim, which made it easier for her to complete her PIP review form when the time came. Your medical condition can sometimes change from the date you submitted your original claim."
This advice becomes particularly important for those scheduled to transfer to the Social Security Scotland framework before 2025 ends, where having your original PIP2 evidence form will streamline the process.
Streamlining the Application Process
The former DWP worker also offered guidance on preparing medical evidence, stating: "It is advisable to get all your medical evidence sorted out before you start completing the form."
She emphasised the lengthy nature of the application process and explained that collecting medical records, appointment dates, and operation details in advance can significantly reduce completion time.
"Once you have catalogued your medical history required for the claim you are halfway there," she noted, while also warning applicants: "Do not try and complete the form in one sitting, as it can be mentally draining."
Mrs Wrench concluded with important advice for those facing claim rejection: "If your claim is disallowed by DWP and you seek help over this, the person looking at your case can see what you have put on the original form as to why it might have been disallowed."
For those who need a copy of their original PIP2 evidence form - the health questionnaire completed before assessment - contact the PIP enquiry line on 0800 121 4433 to request one.
