A woman has tragically been found dead at a major Birmingham entertainment complex just days after the Christmas period. Emergency services swarmed the Resorts World site in Solihull on Sunday afternoon following reports of an unresponsive person.
Emergency Response at the Genting Hotel
West Midlands Police were called to an address on Pendigo Way at around 1.35pm on December 28, 2025. The force confirmed that a woman was pronounced dead at the scene. The death is not being treated as suspicious, and a file is being prepared for the coroner.
West Midlands Ambulance Service dispatched a significant response to the incident. A spokeswoman stated that three ambulances and a paramedic officer were sent to the location at 1.31pm. "On arrival crews found a woman," she said. "Sadly, it quickly became apparent nothing could be done to save her and she was confirmed dead at the scene."
Witness Account from the Scene
A guest staying at the Genting Hotel, who wished to remain anonymous, described the scene to BirminghamLive. The witness was on the third floor of the hotel when the emergency unfolded. "Yesterday on December 28, 2025 at Resorts World in Birmingham at their hotel, I was staying there on the 3rd floor, there were a lot of police and ambulances," the guest said.
The Resorts World complex, located next to the NEC, is a popular leisure destination featuring the Genting Hotel, a casino, restaurants, a cinema, and the Resorts World Arena. The incident occurred within the hotel part of the vast development.
Police Investigation and Support
In an official statement, West Midlands Police said: "We were called to Pendigo Way, Solihull, at around 1.35pm yesterday (28 Dec) to reports that a person had been found unresponsive. Sadly, a woman was pronounced dead at the scene. We are not treating her death as suspicious and a file will now be prepared for the coroner. Our thoughts remain with her loved ones and everyone who knew her."
The case will now follow standard procedures for a non-suspicious death, with the coroner's office set to investigate the exact circumstances.
Support is available for anyone affected by this news or struggling with their mental health. The Samaritans can be contacted free, 24 hours a day, on 116 123. You can also email jo@samaritans.org or visit www.samaritans.org.
