Lloyds Bank has issued a "key alert" update for customers after a wave of complaints about unwanted emails. The high street bank, which operates branches in Birmingham, took to X (formerly Twitter) to respond to frustrated account holders.
Customer Frustration Over Email Notifications
One customer, who had specifically set up their account to receive paper correspondence and statements, expressed annoyance that the bank "persist in advising me by email that a direct debit has been made to clear my credit card balance." The customer demanded: "You may use my email when I have an email address for you. Meanwhile stop it."
Lloyds responded, explaining that "some key alerts (like direct debit confirmations) may still be sent by email. This won't change how you get your statements." The bank advised the customer that they can manage these alerts through the Mobile Banking app, providing a link to guidance on how to switch notifications on or off.
Managing Notifications
According to Lloyds, push notifications can be received on mobile phones or tablets. Alerts may be sent for various reasons, including when a regular payment is higher than usual, a credit score changes, or new cashback offers become available. However, the customer insisted that "every setting is off" and questioned why the bank continues to send pointless emails.
Lloyds acknowledged the issue, stating: "Some system emails can still be sent, but this isn't the experience you'd expect."
Digital Homebuying Service Launch
In related news, Lloyds Banking Group has partnered with Connells Group and LMS to launch a fully digital homebuying service. This initiative aims to "reshape the way homes are bought and sold across England and Wales," according to Lloyds.
