The DVLA is set to introduce new measures for motorists ahead of a digital driving licence launch. The agency will collaborate with the Labour Party government to bring motoring documents to the GOV.UK App, following a customer app survey to ensure the product is working for users.
User Feedback on the Current App
One user praised the app, saying: “Was much simpler to set up than I originally thought, love you can choose what’s relevant to your own circumstances.” A second added: “I like the fact that you can save your address so you can see your local services.” A third commented: “Very organised, educational, and user friendly.”
Planned Enhancements Over the Next Year
Over the next year, the DVLA says it will deepen the personalisation experience and enhance the AI capabilities of the GOV.UK app, including bringing new information into the app experience. “Later this month, we will test the ability for users to view their driver and vehicle information from the Driver and Vehicle Licensing Agency (DVLA) directly in the GOV.UK app, previously mentioned in the roadmap. We'll look to make it available more widely later this year,” it stated.
AI and Chat Improvements
The DVLA also plans to continue developing its Chat feature to improve its ability to help people cut through complexity and get easy-to-understand answers in seconds. “We are also exploring how agentic AI could deliver even greater benefits for users, supporting them to complete tasks and navigate to the correct support more easily,” the agency said.
Commitment to User-Centred Design
The DVLA emphasised its commitment to improving based on ongoing user-centred research, data and design, to make sure the technology works for everyone, enabling millions of people to download the app and experience a true transformation in the way they interact with government.
Ministerial Statement
Minister for Data and Digital Government, Ian Murray, said: "In its first year, the GOV.UK app has shown how much people value simpler, faster and more joined-up public services. With over 600,000 downloads, it’s helping people access support more easily – from applying for a driving licence to accessing childcare support – saving time and making everyday tasks simpler. We’re now focused on building on that progress, with more personalised services, stronger connections across government, and responsible use of AI to get people the information they need quickly and easily."
