Virgin Media O2, a major phone network serving millions of customers, has warned that it may be forced to switch off dozens of mobile hotspot areas due to what it describes as 'outdated planning rules'. The company supplies coverage to millions and has complained that current regulations leave them with no choice but to deactivate numerous mobile sites.
Impact of Development on Mobile Sites
Mobile operators have been compelled to close dozens of mobile sites across London as a result of planned development projects. Virgin Media O2 is calling for urgent changes to the planning system to enhance mobile connectivity in the capital. Developers seeking to rebuild or renovate buildings that currently house mobile equipment can issue a 'notice to quit' to mobile operators, forcing them to remove their equipment within 18 months.
Challenges in Replacing Sites
On average, it takes more than two years to replace a site, with some remaining offline for over seven years. This means equipment is being removed faster than it can be replaced. Planning red tape delays the deployment of masts in various locations, and in London, there are typically few viable alternative sites nearby or lengthy approval processes for suitable locations. This situation is causing coverage gaps and weak signals for customers.
Expert Commentary
Professor Robert Joyce, Director of Mobile Access Engineering at O2, stated: 'Mobile connectivity is critical to how people live and work, but in London, essential equipment is being removed faster than it can be replaced, with planning rules pummelling mobile coverage in the capital. Mobile operators are being hit by a double whammy as developers force them to remove mobile equipment while also bringing more people into an area, all of whom rely on their phones.'
He added: 'With planning teams under real pressure, delays in approving replacement sites are having a direct impact on customer experience in parts of the capital, which poses a real risk to London's long-term growth prospects. This year, we're investing more than £700 million in our mobile network through our Mobile Transformation Plan. Planning rules must evolve so that this investment goes into building infrastructure and delivering a reliable network for customers – not into delays, fees, and compromised site choices.'
