Wales Must Redirect Call Centre Knowhow Amid AI Shift
Emma Northcote of Perago urges the next Welsh Government to treat call centre workers' tacit knowledge as an asset, not a cost, as AI reshapes the sector.
Category : Business
HMRC £2,200 Child Trust Fund Letters for 21-Year-Olds
HMRC is sending letters to 21-year-olds about unclaimed Child Trust Funds worth £2,200 on average. Over 750,000 accounts remain unclaimed, with £1.6 billion total.
UK Households Face £202 Energy Bill Hike in July
Millions of UK households risk 'sleepwalking' into a £202 energy price rise in July. Experts urge switching to fixed tariffs to save up to £233.
EE Gives Millions of Mobile Customers Free 5G+ Upgrade
EE upgrades millions of mobile customers to 5G+ technology, offering faster speeds and improved connectivity at no extra cost. Compatible devices include iPhone 15 and Samsung S23.
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DVLA: £1,410 Petrol Car Tax from April 2026
The DVLA has revealed new first-year car tax rates for vehicles registered from April 2026, with typical petrol cars facing a £1,410 charge. Standard rate rises to £200.
BiGDUG Garage Floor Tiles: Double Set £581
Upgrade your garage with BiGDUG's discounted floor tile kit. Double garage set now £581 ex VAT, saving £194. Easy DIY installation, no adhesives needed.
Turning off heating in May could cost you more, experts warn
Gas engineers warn UK households that switching off boilers completely in May may lead to costly autumn repairs. Regular short use is advised.
UK households warned of £183 charge, advised to switch broadband
UK households face a £183 annual charge by not switching broadband providers. Expert advice on how to save money through switching or negotiating contracts.
HMRC Child Benefit Deadline: 1.5 Million Families Must Act Now
1.5 million UK families face losing Child Benefit for 16-19 year olds if they don't extend claims by August 31. HMRC sends reminder letters from May 8.
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NatWest 2026 Branch Closures: 32 Sites Including Midlands
NatWest has announced 32 branch closures across the UK from May 2026, including one in the Midlands. The move has drawn criticism from Age UK over impact on older customers.
Eldon Garden Shopping Centre Sold to London Firm
Eldon Garden shopping centre in Newcastle has been purchased by Sheet Anchor Evolve, part of M Core, in an undisclosed deal. The new owners plan to introduce new uses and revitalise the centre.
DWP Pension Changes to Boost Pensions by £29k
New Pension Schemes Act becomes law, aiming to increase average worker pension pots by £29,000 through automatic consolidation and value-for-money requirements.
Ryanair Cabin Bag with Shoe Compartment on Sale for £13.99
Discover the ETRONIK Ryanair cabin bag with a built-in shoe compartment, now on sale at Amazon for £13.99. Shoppers call it 'genius' for stress-free packing.
Premier Modular Expansion Creates Up to 50 New Jobs
Premier Modular announces expansion and up to 50 new jobs amid increased demand, moving towards round-the-clock production near Driffield in East Yorkshire.
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Asda Baby Event 2026: 6p Nappies and 90p Snacks
Asda's baby and toddler event returns for 2026 with huge savings on nappies, wipes, snacks, and more. Deals include 6p nappies and 90p snacks until May 14.
Lloyds £200 Switch Bonus Ends April 30
Lloyds Bank is offering £200 to customers who switch to a Club Lloyds account by April 30. Eligibility requires a £2,000 monthly deposit, three direct debits, and a £100 debit card spend within 35 days.
NatWest, Barclays and TSB Urge Action on Mortgage Rate Cuts
NatWest, Barclays and TSB cut mortgage rates by up to 0.35%. Brokers urge borrowers to act quickly as market volatility could reverse cuts suddenly.
£1bn Liverpool high-rise scheme consultation launched
Public views are being sought on a £1bn development that could shape Liverpool's waterfront. The Kings scheme includes 10 buildings, residential towers, hotels, offices, and leisure spaces.
Transavia Cancels May and June Flights Due to Fuel Costs
Transavia, a budget airline owned by Air France-KLM, is cancelling flights in May and June 2026 due to rising aviation fuel prices linked to the Middle East conflict. Affected customers will be notified and offered rescheduling, vouchers, or refunds.
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O2 Demands Law Change Over £60m Ticket Tout Problem
O2 calls on music fans to lobby MPs for a ban on ticket resale profits, citing £145m annual cost to UK consumers and £60m since government promise.
HMRC Tax Band Change Hits 900,000 Households
Nearly 900,000 households moved into a higher tax bracket as HMRC freezes thresholds, affecting teachers, nurses, and police officers amid fiscal drag.
Six UK banks face complaints as customers get £215 payouts
Six major UK banks received the most complaints in late 2025, with customers getting average payouts of £215. Lloyds, Santander, Barclays, HSBC, and NatWest lead the list.
SentiPulse Launches SentiCat: AI Agents for Digital Humans
SentiPulse introduces SentiCat, an agent-based system featuring SUSU, a 3D AI persona. The system aims to evolve from task-oriented agents to persistent digital humans with emotional awareness.
Bus mechanics retire after 105 years combined service
Two Birmingham bus mechanics, Rob Embley and Lal Chand, retire from National Express West Midlands after a combined 105 years of service, each having worked over 50 years.
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Datamatics Expands AI Operations with US Insurtech Firm
Datamatics expands its engagement with a US insurtech firm, adding AI-led claims, underwriting, and collections to existing customer services for small business insurance.
JAECOO 8: Luxury Hybrid SUV from £45,500
Chinese automaker Chery launches the JAECOO 8, a premium plug-in hybrid SUV with three-row seating, off-road capability, and a starting price of £45,500.
Simba May Day Sale: Up to £900 Off Mattresses
Simba's May Day sale offers up to £900 off mattresses, up to £444 off beds, and up to £90 off bedding. Save up to 30% with free next-day delivery, 10-year guarantee, and 200-night trial. Ends May 4.
iamproperty Creates 25+ Jobs in Auction Department Growth
Newcastle-based iamproperty is hiring over 25 auction specialists as it aims to expand its auction division to 200 employees by 2027, driven by demand for the Modern Method of Auction.
Admiral CEO Credits Share Scheme for Staff Retention
Admiral Group CEO Milena Mondini de Focatiis says the company's share incentive plan, offering up to £3,600 in free shares annually, is key to retaining employees and fostering loyalty.
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NE Firms Critical Distress Up 60%
New reports show critical financial distress among North East businesses surged nearly 60% year-on-year, with late payments worsening the crisis.
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